Professional Standards
How we serve
We provide a Safe Church Training program, which is available online in both self-paced and live formats. Visit the Safe Church Training page.
We also assist congregations and other ministries to work through difficult situations that may impact people’s safety. Our church is certainly not immune from the problem of abuse and its considerable impacts, so it is essential that we take all reasonable steps to protect children and vulnerable adults in our community. If you have any concerns about inappropriate conduct or behaviour, or if you believe someone in the church may not be safe, please contact us immediately so we can assist you.
It should be stressed that the gospel message of forgiveness does not remove the need to take actions that are necessary to protect our vulnerable people. Please keep in mind that the need to demonstrate God’s love is the foundation of all of our assistance. Together with the other areas of the church, we are aiming to bring God’s love to life.
Code of conduct: your questions answered
Following the recent introduction of a new Standards of Ethical Behaviour and Code of Conduct for church workers across the LCA, the Safe Church team has prepared a list of frequently asked questions to assist congregations and ministry leaders.
Read more ...Standards of Ethical Behaviour and Code of Conduct
In December 2025, the General Church Board approved a reviewed version of the Standards of Ethical Behaviour. Underpinned by Scripture, the Standards of Ethical Behaviour and Code of Conduct apply to all aspects of the life of the church.
As part of their Safe Church obligations, church workers (including pastors), employees and volunteers are required to sign the Code of Conduct and return a copy to the Safe Church Service Desk at safechurch@lca.org.au.
Resources
The Lutheran Church of Australia does not tolerate abuse or poor behaviour. Please promote our Report Abuse poster in your congregations and communities.
Visit our Bulletins and Announcements page to download more Safe Church resources.
Contact us
- To request the scheduling of a Safe Church live online session
- To inquire generally about the Safe Church training program and what is required
- For assistance in relation to safety management
Safe Church Service Desk
Phone 1800 418 588* or email safechurch@lca.org.au
*For people based in New Zealand, we are planning to introduce an 0800 number in the near future. For the time being, you can contact the Safe Church Service Desk via the Churchwide Office reception phone number on +61 8 8267 7300.
Report abuse or risk of harm
Phone
1800 644 628 (Australia)
0800 356 887 (New Zealand)
Email
complaints@lca.org.au
Mobile (phone text message only)
+61 (0) 438 320 218
Complaints
We take complaints seriously. They are handled professionally and confidentially.
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