Complaints

What to do if you have a complaint

• Is a person at immediate risk of harm? If so, call emergency services on 000 in Australia or 111 in New Zealand.
• Do you believe a child may have been abused or neglected? If so, call your local child protection authority.
• Has criminal conduct been alleged? If so, the victim needs to report it directly to the police.

If none of the above is applicable, you could try these steps:

• Follow Matthew 18:15 and try to resolve the matter person-to-person.
• Follow Matthew 18:16 and go to the person with one or two support persons.
• Follow Matthew 18:17 (‘tell it to the church’) and talk to your local leadership about potential solutions.

If none of the above is applicable or possible in your situation, you may lodge a complaint in any of the following ways:

Phone  
1800 644 628  Australia
0800 356 887  New Zealand

Email
complaints@lca.org.au

Mail
Confidential
PO Box 519
MARDEN SA 5070
Australia